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Frequently Asked Questions
What if the hair is too short to cut?
Stainless steel thinning shears may be used by placing them next to the scalp.
What if there is no new growth because of recent chemical coloring or perming?
It is best to wait until new growth is available — hair grows approximately 1/2 inch per month. If an analysis is needed before then, save as much new growth as possible from the roots and take samples from additional places.
May I use hair from other parts of my body?
Yes. Ideally, you should use hair from your scalp, although hair from your pubic area is acceptable as well. It is important that you use hair from one area only. Mixing hair from different areas of your body will render the analysis inaccurate. You must indicate on the requisition form from which area you have collected the sample.
How much scalp hair is needed?
A sufficient amount of hair is needed to properly analyze your sample. Make sure that the amount of hair in your sample tips the hair scale, as shown in Step 5. Insufficient hair samples cannot be processed.
NOTE: If you have difficulty collecting an adequate hair sample, please call BodyBalance customer service at 888-891-3061 for further instructions.
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